How to fix wrong client balance in POS or Tablet Ordering System

When the client balance does not reflect the actual account balance in SFM, you need to use the Replicate with SFM functionality. This can be done by clicking on the yellow SFM button, illustrated below. 

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• SIMS Release Notes

  2025 18th August 2025 | v.3.0.91 Enhancements There is a new option in the Required Components List report, 'Ignore Delivered Quantity', that allows you to print the report with the original ordered quantities without delivered quantity details. ...

• How to create a Client Account in SFM

  To create a Client account on SFM: Go to Current Year > Sales > Client Maintenance. Once the Client Maintenance window is open, press on the plus (+) sign on the top left of the screen. This will take you to the Client Details tab. In the Details ...

• SIMS and SFM Interface Posting

  The following table identifies the accounting entries posted in the Shireburn Financial Manager from transaction in the Shireburn Management Inventory System. The link from the inventory to the accounting system is available from the stock group or ...

• How to Reindex SIMS

  Reindex is mostly used to fix corrupted indices. If they are not repaired, the utility will indicate which databases need attention.  It is important that all users are out of SIMS (and SFM if applicable) or else an alert will pop up that another ...

• How to Reindex POS

  Reindex solves most of the issues that can be caused by a power cut, or any other event that may affect the functionality of the POS. There are 2 ways to reindex POS. Method 1: Via the Toolbar You can go to Admin>Reindex: The below will pop up: ...

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• Generating the INTRASTAT Report

  To generate the INTRASTAT report, follow the steps below: Install the Shireburn Franchises Module Navigate to the Installer Path \\amber\webshare\Installers\Shireburn\Franchises\ShireburnFranchises1.3.0.exe Run the Installer without enabling any ...

• Sending Remittances in Bulk using e-Reports

  To send outstanding remittance advices in bulk, follow these steps: Navigate to the Remittance Advices Section Go to: - Current Year > Sepa > Sepa Maintenance - Sepa Tab (on top) - Highlight Sepa - Print > Remittance Open the e-Reports Module In the ...

• How to Reverse a Sales/Purchases Transaction in SFM

  Reversing Entries in SFM Once users confirm an entry in SFM, they cannot modify any of its elements. The only available option is to reverse the entire transaction and re-post it with the correct values. The system supports both simple reversals and ...

• Setting Up BOV SEPA v9

  Before proceeding, please ensure you are using the latest version of SFM. Starting October 5th, 2025, Bank of Valletta (BOV) will begin processing live transactions using the new SEPA file format (version 9). The older version 3 format will no longer ...

• How do I process a Nominal Reconciliation?

  Procedure for Reconciling a Nominal Account (Current Year > Nominal > Nominal Reconciliation) Account Field: Select the relevant Nominal Account from the drop-down menu that you wish to reconcile. Details Field: Enter any necessary free text in the ...

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• How do I process an End Of Year in SFM?

  Overview SFM allows posting into two financial years simultaneously. This means that users do not need to finalise 2024 before starting to post entries into 2025. The end of year procedure will move the “Current Year” data into the "Previous Year". ...

• Do I need to Process an End-of-Year in SIMS?

  SIMS does not require an end of year procedures to be run. However, SIMS controls users to only allow posting of transactions, such as sales invoices, cash sales, adjustments and purchases, within a range of dates referred to as the Posting Period. ...

• How to reset your Shireburn remote desktop service (RDS) account password

  The password for the Shireburn RDS Account used to connect to RDS server is set to expire after 90 days. A notification is provided to the user daily starting 5 days prior to the expiry date. In order to change password, the following steps need to ...

• How to setup a System Control Account in SFM? (Bank Account, Cash Account, Stock Control, etc...)

  Create the Account in your Chart of Accounts as seen below. Please make sure you use the code depending on your Heading and Sub-Heading digits. After creating the account, you need to specify the account as a System Control Account. Go to Support > ...

• SIMS - User Manual

  The attached PDF includes the necessary functions and features of SIMS to get you started. SIMS User Manual.pdf