Error: Cannot send email through SIMS
Problem
The user tries to send a document from SIMS, but the email program does not open.
Environment
- SIMS
Solutions
1. Default Email Program Settings
- Go to Start in your Windows toolbar.
- Type 'Default' and click on the below:
- Then choose the default email app:
2. Registry Configuration
- Go to Start in your Windows toolbar.
- Type 'Regedit'.
- Find SIMS Mail Path Computer\HKEY_CURRENT_USER\SOFTWARE\Shireburn\Winsims\Mail.
- Add String (defaultclient) and set data to Outlook if the user is currently using Outlook as the default mail service.
- The 'defaultclient' string need to be set in either MAPI or Outlook depending on the profile used.
- Restart software and try again
Cause
1. The email default program is not set
2. String Missing in Mail Registry file
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