Error: Cannot send email through SIMS

Error: Cannot send email through SIMS


The user tries to send a document from SIMS, but the email program does not open.


  1. SIMS


1. Default Email Program Settings

  1. Go to Start in your Windows toolbar.
  2. Type 'Default' and click on the below:

  3. Then choose the default email app:

2. Registry Configuration

    1. Go to Start in your Windows toolbar.
    2. Type 'Regedit'.
    3. Find SIMS Mail Path Computer\HKEY_CURRENT_USER\SOFTWARE\Shireburn\Winsims\Mail.
    4. Add String (defaultclient) and set data to Outlook if the user is currently using Outlook as the default mail service.
    5. The 'defaultclient' string need to be set in either MAPI or Outlook depending on the profile used.

    6. Restart software and try again


    1. The email default program is not set
    2. String Missing in Mail Registry file
    3. Outlook trust center settings are not correct. See here to solve Error: 'Create a Microsoft Outlook profile' when emailing a document (

    Related Articles:
      • Related Articles

      • Error: Cannot send email through SFM

        PROBLEM Cannot send emails through SFM.  ENVIRONMENT SFM SOLUTION Company Maintenance Configuration From Menu, go Current Year > Utilities Go to Company Maintenance > Additional Details Edit record and change Email to Outlook from Mapi Registry ...
      • Error: Cannot send email through SFS

        Problem When sending an export via email, the message "Error: 'C:\PROGRAM FILES (X86)\SHIREBURN\SFS\mail.dll not found'" is shown: Environment SFS Solution Set Outlook as Default Application for Mail Go to Start Type 'Default Apps' For Email, search ...
      • Error: 'Create a Microsoft Outlook profile' when emailing a document

        Problem When trying to email a document through SIMS, this generates a pop-up asking the user to create a Microsoft Outlook profile. Environment SIMS: when selecting Email in Print Options. Solution Open Outlook and go to: File > Options > Trust ...
      • How to set up Default Email Templates in SFM

        Available from version v2.0.11.152 onwards. SFM has the ability to save default email templates, complete with text and signature, for every type of document available in the system. The user can either use the text in the default template provided, ...
      • How to run the SIMS Archive process

        The SIMS Archive function reduces the size of the data store in Live by splitting the same data set in a different database, within the same company. This process improves the SIMS performance as it compacts the Live data set. Users can then access ...