Error: Cannot send email through SFM

Error: Cannot send email through SFM

PROBLEM

Cannot send emails through SFM. 


ENVIRONMENT

  1. SFM

SOLUTION

Company Maintenance Configuration

  • From Menu, go Current Year > Utilities
  • Go to Company Maintenance > Additional Details
  • Edit record and change Email to Outlook from Mapi



Registry Configuration

    1. Go to Start.
    2. Type "Regedit"
    3. Find SFM Mail Path (Computer\HKEY_CURRENT_USER\Software\Shireburn\SFM\Mail).
    4. Add String (defaultclient) and set data to Outlook if user is currently using Outlook as his default mail service.
    The 'defaultclient' string needs to be set in either MAPI or Outlook depending on the profile used.



    Missing DLL

    1. Set Full Control Permissions on 'C:\Program Files (x86)\Shireburn\SFS\'
    2. Download the DLL from here: https://amber.shireburn.com/webshare/tools/Mail.dll
    3. Copy the missing mail.dll file to the root folder in SFS -> 'C:\Program Files (x86)\Shireburn\SFS\'
    4. Restart the application.


    CAUSE

    String Missing in Mail Registry file or email profile incorrectly set.

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