Error: Cannot send email through SFS
Problem
When sending an export via email, the message "Error: 'C:\PROGRAM FILES (X86)\SHIREBURN\SFS\mail.dll not found'" is shown:
Environment
- SFS
Solution
- Set Outlook as Default Application for Mail
- Go to Start
- Type 'Default Apps'
- For Email, search for and select Outlook
- Set the Registry Key
- Go to Start.
- Type "Regedit"
- Find SFS Mail Path (Computer\HKEY_CURRENT_USER\Software\Shireburn\SFS\Mail).
- Add String (defaultclient) and set data to Outlook if user is currently using Outlook as his default mail service.
- Set Full Control Permissions on 'C:\Program Files (x86)\Shireburn\SFS\'
- Download the DLL from here: https://amber.shireburn.com/webshare/tools/Mail.dll
- Copy the missing mail.dll file to the root folder in SFS -> 'C:\Program Files (x86)\Shireburn\SFS\'
- Restart the application.
Cause
It could be various causes related to Windows default app configuration, missing registry key and/or missing DLL file.
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