General
How to update the Replicator Server for POS
Updating the Replicator Server for POS Very Important! The below methods must be done from the PC (Server) on which the Replication Server is installed. Scenario 1: The POS Replicator Server is installed as a service Press the Windows button and type ...
How to redeem a voucher on POS
Add an item to the sale page Proceed to the Check Out. Go to the Payment option or click directly on the Payment button. When the payment types pop up, press either of the options near 'Voucher'. The below pop-up will appear. Enter the voucher number ...
How to update the POS from the replicator server
Updating the POS via the Replicator Server If a client has multiple POSs and wants to perform a global update on all of them, this can be done directly from the replicator server. Open the replicator server, go to the Help menu and choose 'POS Web ...
How to Insert Logos on the POS Chit
You can insert a company logo on the chit that is printed from the chit printer. This will be shown at the top of the chit every time a receipt is issued. Setting the image as a logo from within POS Go to Admin > Local settings. Click on the ...
Disable Cash Reconciliation on POS
To disable the cash count option from each POS, go to Advanced > Company Settings > Other tab, and tick the setting 'Don't Ask for XRead on Punch Out', then save.
Error: "Cannot find product list ALLITEMS" when refreshing product list
Problem Whilst performing a cash sale, an error "Cannot find product list ALLITEMS" comes up as below. Environment SPOS SIMS Solution Log out of POS and log back in. It will come up with a pop up to refresh product list. Click on YES. There are very ...
How to save a Cash Sale and process at a later time
Transaction line items can be put aside and saved as layaway. This can be done by: Pressing Next Page button once and then selecting Layaway. The user will be asked to give a name to the transaction being saved. Once it is saved, the user can ...
How to check the status of a voucher from POS
This will guide you on how to check the status of the voucher as in sold or returned. In POS, Vouchers can have 2 different statuses SOLD: Voucher was issued or sold but still not redeemed. RETURNED: Voucher is redeemed. To check from POS the status ...
How to change the default expiry days of an issued voucher from POS
This setting is used if the user needs to change the voucher expiry date that is set to 6 months by default. This is all configured from the POS: From Advanced > Company Settings > More > Vouchers section Advanced Company settings In the More tab, ...
How to issue a Voucher instead of a change option during a Cash Return?
First of all, we need to enable the below from POS Company Maintenance. Select the highlighted options, so the voucher can only be redeemed once and the user can search for a voucher during the payment method from a list when they press shift + ? The ...
Error: "This action cannot be completed because the other program is busy" is showing up when trying to export replenishment to Excel from SPOS
PROBLEM Error: "This action cannot be completed because the other program is busy" window is coming up when trying to export the replenishment on Excel on SPOS. The windows will freeze and a message box in the left top corner comes with a message ...
Replacing client code name with customer name on receipt
You can change how the client is named on receipts from their client codes to a custom client name. To replace a client code name with a customer name on receipts: 1. Open your POS using your Admin login. 2. Go to Admin > Local Settings > ...
Setting date and time restrictions in POS
To limit the users from modifying the system date/time, the following steps need to be carried out on the POS machine: Go to Start > Run. Type in gpedit.msc and press Enter. Navigate to Computer Configuration > Windows Settings > Security Settings > ...
Shireburn Point of Sale Repair User Manual
The attached document will assist you to repair database errors on your POS system. SSL Repair User Manual.pdf
How do you enable ECR integration?
What is ECR integration? The Shireburn POS system's ECR Integration is a software capability that allows your Shireburn Point-of-Sale software to send details of the payment amounts of a sale directly to the ePOS system supplied with Global Payments ...
Selling Price on POS different than that on WinSIMS
Problem POS and WinSIMS selling prices do not match. Environment Shireburn Point of Sale. Solution If the issue is restricted to one stock card, then simply click the Amend button and then the Save button on the stock card. This will instigate a ...
POS Replicator error - Unknown member TMRDISCONNECT
Problem An error reading "Unknown member TMRDISCONNECT" appears even when POS uploads data successfully. Environment This will occur in the POS replicator client. Solution From the Replicator Client: Go to Advanced Options and disable the Disconnect ...
How to create new POS users from SIMS
To create a new POS user from SIMS, go to: SIMS > Main > Point of Sale > POS Administration > User Accounts This will be replicated automatically to the POS within a few minutes time.