The physical quantities do not match what I have in SIMS. What do I do?
If the physical stock-take results is different quantities than what you have in SIMS, it might be worthwhile to re-check any physical store for items that might have been misplaced.
If stock items still do not match, adjustments need to be processed to ensure the proper quantities are updated in SIMS. Any adjustments can be viewed in the audit trial either as AA (Adjustment Add) or AD (Adjustment Deduct). Adjustments are processed during the stock take update.
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SIMS Release Notes
2026 25th February 2026 | v.3.0.97 Enhancements We are now compliant with the new way the POS redeems BCRS vouchers. The HS Codes list has been refreshed according to the latest list published by Customs. There is a new option in the restore data ...
How can I import a stock-take (physical quantities)?
Depending on your setup, there are a number of different ways to import physical quantities during a SIMS stock-take: Import from Initialise To manually import a stock take, click on Import from Initialise and select Import All. Enter the Store ...
SIMS Search Functionality
Accessing the Search function in any SIMS Grid Navigate to any Grid (we are going to use Support > Stock Cards as an example). To enable the search function, press any letter key on your keyboard. The search function will appear between the toolbar ...
Managing BCRS Purchase Charges in SIMS
Introduction All purchases in SIMS are only allowed to inventory products and not to non-inventory items. With the implementation of BCRS from Monday 14th November 2022, and if you purchase products that fall within this new scheme, you will be ...
How to re-download a table from SIMS to POS if data is missing from POS
POS users can update a price or add a new stock card from SIMS, but sometimes these changes are not shown in the POS system even if it has replicated multiple times. We can re-download the whole table from SIMS so that the items or ...
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Exporting or Importing Documents in Windows App
Using the Correct Redirected Path When connected through the AVD Windows app, you must export or import files using the redirected drives. Internal AVD paths (such as C:\Users or Desktop inside the session) do not allow saving and will cause ...
How to Activate Advanced Commission
Advanced Commission Overview The Advanced Commission feature provides the ability to customize commission settings for all salespersons within the system. Enabling Salesperson Commission To activate this functionality, navigate to: SIMS > Admin > ...
How to Delete a user on SIMS
Note: We do not recommend deleting a user from SFM for audit and compliance purposes. Example: If you have a user with the initials JD (John Doe), and that user has previously submitted entries as shown below, deleting the user will remove the ...
How to Delete a User on SFM
Disclaimer: We do not recommend deleting a user from SFM for audit and compliance purposes. Example: If you have a user with the initials JD (John Doe), and that user has previously submitted entries as shown below, deleting the user will remove the ...
How to Manage Barcodes in SIMS
How to Manage Barcodes in SIMS SIMS provides a straightforward way to manage barcodes through its Support > Barcodes section. Here’s a quick guide: Export Barcodes to Excel Navigate to Support > Barcodes. Right-click the blue rectangular button and ...
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How do I process an End Of Year in SFM?
Overview SFM allows posting into two financial years simultaneously. This means that users do not need to finalise 2025 before starting to post entries into 2026. The end of year procedure will move the “Current Year” data into the "Previous Year". ...
Do I need to Process an End-of-Year in SIMS?
SIMS does not require an end of year procedures to be run. However, SIMS controls users to only allow posting of transactions, such as sales invoices, cash sales, adjustments and purchases, within a range of dates referred to as the Posting Period. ...
How to setup a System Control Account in SFM? (Bank Account, Cash Account, Stock Control, etc...)
Create the Account in your Chart of Accounts as seen below. Please make sure you use the code depending on your Heading and Sub-Heading digits. After creating the account, you need to specify the account as a System Control Account. Go to Support > ...
How to reset your Shireburn remote desktop service (RDS) account password
The password for the Shireburn RDS Account used to connect to RDS server is set to expire after 90 days. A notification is provided to the user daily starting 5 days prior to the expiry date. In order to change password, the following steps need to ...
SIMS - User Manual
The attached PDF includes the necessary functions and features of SIMS to get you started. SIMS User Manual.pdf