The EMVS notification system in SIMS

The EMVS notification system in SIMS

Please refer to this article for a full summary of the EMVS notification system in SBS. 

Notifications in the top menu of SIMS 

 

SIMS with EMVS has an EMVS notification system that is designed to make EMVS-related alerts and warnings more visible to you. Critical decommissioning issues are broadcast in the Notifications menu item. Alerts relevant to EMVS stock are triggered by the EMVS Verification functionality.


Notifications are found in the top menu.



New EMVS notifications will trigger the Notifications menu to flash and display the number of notifications to be read. Clicking it will reveal a dropdown menu with links to critical, warning, or all notifications. Clicking on one of the three items in the Notifications dropdown will open the Notification page with the respective notification filtered on screen.





The Notifications page in SIMS 

EMVS issues are recorded in the Notifications page of SIMS. The top part of the page includes a grid with data on the notifications issued in the system, while the bottom part of the page provides details on the EMVS notification.


To show all notifications—read and unread—click on the View All Notes button in the top-right corner of the page.


The grid section of the Notifications page audits the following for EMVS issues:

  • Date and time

  • Type of issue (Critical or Warning)

  • Subject – this details the type of alert or warning, the product code (PC) and serial number (SN) of the product in question.

  • Sender user

  • Sender system

 

When clicking on a notification in the grid, the details of the EMVS notification is detailed in the bottom part of the Notifications page. It is here where you can find all the information related to the EMVS notification, including the EMVS Alert ID, that is to be used when addressing the issue with the appropriate authorities.



Unread notifications appear in bold text. To mark a notification as read (or, conversely, unread), click on the Read/Unread button in the top-right corner of the page.


If you mark items as unread, Notifications in the top bar will again flash.


A link to the full EMVS Audit page is available in the top-right corner of the Notification window as well through the Open EMVS Audit button. If you have a notification highlighted in the grid and you click on the Open EMVS Audit button, SIMS will take you directly to that record in the EMVS Audit page.


EMVS service and queue notifications 

We have added additional warning labels to SIMS that notify you on any issues related to your EMVS service or EMVS queue (issues with the SPOS Import Gateway). If there are unprocessed items in the EMVS queue—ones that have not been processed for the past day—there is a likely a misconfiguration issue present in your SIMS.


A critical issue (flagged in red) will be issued should the EMVS service fail to respond during any EMVS queuing process. This issue, illustrated below, is an error that should first be handled by your organisation’s IT department, as the issue is likely the cause of a technical or server misconfiguration or error on your side.





A warning label (flagged in yellow) will be issued when the EMVS module is enable but there are no transaction to be processed.

 




EMVS verification warnings 

Prior to updating a transaction in SIMS via Adjustments (Main > Adjustments > Add or Deduct), running a verification of EMVS items in the grid will check if the items pass MaMVO’s database.

To verify all EMVS items in the grid, click on the V button at the top of the Adjustments (Add or Deduct) page.



Should an item fail to verify prior to updating the transaction for any reason, SIMS will issue an EMVS record warning that includes the product code (PC), serial number (SN), and the EMVS Alert ID number of the record in question. It is your responsibility to report this alert to the appropriate authorities.


An example of such a notification is illustrated below.



You can show EMVS messages directly in your data grid (Add and Deduct Adjustments and Sales pages) with the EMVS Message column. Click here to learn how to enable this in your system.

The EMVS Alert ID is used as reference when addressing this issue with the appropriate authorities. 

These alerts are audited in the EMVS Audit page (Main > Audit > EMVS Audit) and in the Notifications page.

Visit this article to learn about the EMVS notification system in SPOS.


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