What to do when your bank rejects your SEPA file

The bank rejected my SEPA file. What do I do?

Most SEPA file rejections are due to the processing date being past the submission date or, in some cases, past the cut-off time. In such cases, a SEPA file can be re-issued with a new date that will allow the bank to process the file.

To re-issue the file, go to Current Year > SEPA > SEPA Maintenance then select the SEPA tab to view all SEPA transaction files. Select the SEPA file you want to re‐issue and then click on the export icon from the left‐hand side menu. You will be prompted to enter a new date before finalising the file

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