What to do when experiencing an invalid TLV record when trying to print from SIMS

Invalid TLV Record when trying to print from SIMS

Problem:

Error: "Invalid TLV Record" when trying to print from SIMS

Environment: 

SIMS 

Solution:

  1. Install the Crystal Reports v10 on the PC which is showing this error.
  2. Check that UAC is off 
  3. Set user as local admin.

Cause:

Windows update caused issues or uninstalled Crystal Reports 10

    • Related Articles

    • Error: No accounting details for code when exporting from SIMS to SFM

      Problem Error: No accounting details for code when exporting from SIMS to SFM Environment SIMS, SFM Solution The Accounting details on SIMS from Stock Groups or Location need to be updated. To allocate the accounting group to the SIMS Stock Group: Go ...

    • How to print a delivery note

      To search for a delivery note and then actually print it: Load the S/Order list. Take note of the respective S/Order reference. Open the Items Delivered tab. Highlight the required delivery note. Press the printer icon.

    • Error: "Error reading file ... CDX file" given when using SIMS

      Problem Error: "Error reading file ... CDX file" given when using SIMS. The error would quote a file with the extension '.cdx'. Environment SIMS Solution A restart of SIMS and PC will generally resolve this error. If you are using Wi-Fi, switch to a ...

    • Error: Cannot send email through SIMS

      Problem The user tries to send a document from SIMS, but the email program does not open. Environment SIMS Solutions 1. Default Email Program Settings Go to Start in your Windows toolbar. Type 'Default' and click on the below: Then choose the default ...

    • Error: "File is in use. [,Tranpost.dbf] 227 openssltable" when creating an invoice

      Problem Error: "File is in use. [,Tranpost.dbf] 227 openssltable" when creating an invoice.   Environment SIMS All supported environments Solution Delete the tranpost folder located in the TEMP folder. Full path below: C:\Program Files ...

    • Recent Articles

    • How to Reverse a Sales/Purchases Transaction in SFM

      Reversing Entries in SFM Once users confirm an entry in SFM, they cannot modify any of its elements. The only available option is to reverse the entire transaction and re-post it with the correct values. The system supports both simple reversals and ...

    • Setting Up BOV SEPA v9

      Before proceeding, please ensure you are using the latest version of SFM. Starting October 5th, 2025, Bank of Valletta (BOV) will begin processing live transactions using the new SEPA file format (version 9). The older version 3 format will no longer ...

    • How do I process a Nominal Reconciliation?

      Procedure for Reconciling a Nominal Account (Current Year > Nominal > Nominal Reconciliation) Account Field: Select the relevant Nominal Account from the drop-down menu that you wish to reconcile. Details Field: Enter any necessary free text in the ...

    • How to Update SFS

      For optimal results, update SFS directly from the server. Important notes before updating: - All Users: Log out of SFS, SIMS and SFM (if applicable). - Remote Desktop Users: Log out of SFS, SIMS and SFM before disconnecting from the remote session. ...

    • How to Add Custom Footers per Client basis

      If you want to apply the same footer across all your invoices or the same footer across all your statements, please refer to this article: How to insert document footers in SFM If you need to use different footers for specific clients, SFM also ...

    • Popular Articles

    • How do I process an End Of Year in SFM?

      Overview SFM allows posting into two financial years simultaneously. This means that users do not need to finalise 2024 before starting to post entries into 2025. The end of year procedure will move the “Current Year” data into the "Previous Year". ...

    • Do I need to Process an End-of-Year in SIMS?

      SIMS does not require an end of year procedures to be run. However, SIMS controls users to only allow posting of transactions, such as sales invoices, cash sales, adjustments and purchases, within a range of dates referred to as the Posting Period. ...

    • How to setup a System Control Account in SFM? (Bank Account, Cash Account, Stock Control, etc...)

      Create the Account in your Chart of Accounts as seen below. Please make sure you use the code depending on your Heading and Sub-Heading digits. After creating the account, you need to specify the account as a System Control Account. Go to Support > ...

    • How to reset your Shireburn remote desktop service (RDS) account password

      The password for the Shireburn RDS Account used to connect to RDS server is set to expire after 90 days. A notification is provided to the user daily starting 5 days prior to the expiry date. In order to change password, the following steps need to ...

    • SIMS - User Manual

      The attached PDF includes the necessary functions and features of SIMS to get you started. SIMS User Manual.pdf