How to void an issued Voucher

How to void an issued Voucher

In order to void a voucher that was issued by mistake, or for other reasons, the process is as follows:

  1. From SIMS: Highlight the voucher by pressing the space bar and then use the function Mark as Used. 


  1. The status will be set as Used. After few minutes it will replicate to all POS's and will be voided

    • Related Articles

    • How to check voucher status in SIMS

      In SIMS, Vouchers can have 3 different statuses: SOLD: Voucher was issued or sold but is not yet redeemed. RETURNED: Voucher is redeemed. NOT USED:  This happens when a voucher is created from SIMS for a promotion, such as to give it away for free. ...
    • How to check the status of a voucher from POS

      This will guide you on how to check the status of the voucher as in sold or returned.  In POS, Vouchers can have 2 different statuses SOLD: Voucher was issued or sold but still not redeemed. RETURNED: Voucher is redeemed. To check from POS the status ...
    • How to issue a Voucher instead of a change option during a Cash Return?

      First of all, we need to enable the below from POS Company Maintenance. Select the highlighted options, so the voucher can only be redeemed once and the user can search for a voucher during the payment method from a list when they press shift + ? The ...
    • How to redeem a voucher on POS

      Add an item to the sale page Proceed to the Check Out. Go to the Payment option or click directly on the Payment button. When the payment types pop up, press either of the options near 'Voucher'. The below pop-up will appear. Enter the voucher number ...
    • How to change the default expiry days of an issued voucher from POS

      This setting is used if the user needs to change the voucher expiry date that is set to 6 months by default.  This is all configured from the POS: From Advanced > Company Settings > More > Vouchers section Advanced Company settings In the More tab, ...