Error: "Cannot find product list ALLITEMS" when refreshing product list

Error: "Cannot find product list ALLITEMS" when refreshing product list

Problem

Whilst performing a cash sale, an error "Cannot find product list ALLITEMS" comes up as below.



Environment

  1. SPOS
  2. SIMS

Solution

  1. Log out of POS and log back in. It will come up with a pop up to refresh product list. 
  2. Click on YES.



There are very rare instances that this pop up does not show up. in that case pos needs a reindex

Cause

This is generally caused when performing a cash sale on SPOS, for which products have been linked or amended with a scheme, specifically when in SIMS:
  1. a new scheme is created which is linked to the product list OR
  2. an amendment to a current product list linked to an ongoing scheme is done. 

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