Error: "Alias is not found" being shown randomly when using SIMS remotely

Problem

Error: "Alias is not found." shows randomly when using SIMS

Environment

1. SIMS
   

Solution

A restart of SIMS and PC will generally resolve this error.

Important: if this error is happening on all PC's AND using a remote connection, please contact your IT team. It is likely that a restart of the remote app connection is needed.

Cause

This error occurs due to an unstable network or connectivity failures.

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