Software Installation & DLL Errors
Error: "Module .dll not installed"
Explanation: A necessary software component is missing.
Authentication & Connection Errors
Error: "Unauthorised. Please make sure that the URL, User ID, Password and EORI No are correct as provided by Malta Tax and Customs Administration (MTCA)."
Explanation: The login credentials or connection details are incorrect.
Customs Helpdesk can be found on
Declaration Errors
Error: The declaration was invalid.
14 - NR1005 : Mismatch between type and identifier (personNotifyingTheArrival.communication.1.identifier)
Explanation: The email address provided contains invalid characters.
Solution: Remove any special characters from the email address.
Error: The declaration was invalid.
14 - NR1005 : Mismatch between type and identifier (personNotifyingTheArrival.communication.2.identifier)
Explanation: The phone number provided contains invalid characters.
Solution: Remove any special characters from the phone number.
Error: The declaration was invalid.
14 - BR3182 : Missing or invalid EORI number (declarant.identificationNumber)
14 - BR3182 : Missing or invalid EORI number (personPresentingTheGoods.identificationNumber)
14 - MT1005 : Invalid value (personPresentingTheGoods.identificationNumber)
Explanation: The EORI number is either missing or incorrect.
Solution: Verify and correct the EORI number in "Administration > Company Maintenance".
Error: The declaration was invalid.
14 - NR0142 : Invalid date - out of range (Declaration.actualDateAndTimeOfArrival)
Explanation: The arrival date is set to a date in the past.
Solution: Ensure the voyage arrival date is set to a future or current date. Voyages cannot be created with past dates.
Error: The declaration was invalid
14 - NR1020 : Invalid value (consignment.locationOfGoods.authorisationNumber)
Explanation: The wrong TSF authorisation number is submitted
Solution: Lookup the correct TSF authorisation number from the link below and insert in Support>Customs>Warehouses
Error: The declaration was invalid.
14 - NR2010 : Invalid entry summary declaration (consignment.previousDocument.2.referenceNumber)
Explanation: The ENS MRN (Entry Summary Declaration Master Reference Number) is invalid.
Solution: Confirm the ENS MRN provided by the shipper to the local agent is correct.
Error: The declaration was invalid.
12 - BR0020 : BR0020 (consignment.placeOfLoading.unlocode)
Explanation: The Point/Place of Loading ISO Code is incorrect.
Solution: Verify and correct the ISO Code in "Support > Locations" and "Support > Location ISO Codes".
Validation Errors
Error: "cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '[a-zA-Z0-9]{1,35}' for type 'TransportMeansIDContentType'. (28) <identificationNumber />"
Explanation: The vessel's IMO number is missing.
Solution: Enter the vessel's IMO number in "Support > Vessels".
Error: "cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '[a-zA-Z0-9]{2}' for type 'TypeOfPackagesContentType'. (line : 109) <typeOfPackages />"
Explanation: The Package Type is missing or incorrect. It must be two characters.
Solution: Enter a valid two-character Package Type.
Error: "cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '.{1,70}' for type 'EONameContentType'. (line : 34) <Consignor><name />"
Explanation: The shipper's name or address information is missing.
Solution: Ensure the shipper's name, address line 1, town (address line 2), postcode (address line 3), and country code are correctly populated.